Refund & Payment Policy for Cuebic AI

Purchasing Credits

• Credits can be purchased (“topped up”) via the account dashboard.
• Purchases are processed immediately upon payment confirmation.
• All credit purchases are final.

Accepted Payment Methods

We support internationally recognized methods, including:

• Credit/Debit Cards (Visa, MasterCard, American Express)
• Regionally supported payment gateways (depending on your location)
• All payments are securely processed by PCI-DSS compliant third-party providers (e.g., Stripe).

Note: Cuebic AI does not store your complete card details. All sensitive information is handled directly by our payment partners.

Authorization

By making a purchase, you authorize Cuebic AI and its payment partners to charge your selected payment method for the transaction amount.

Consumption Model

• Credits are deducted hourly per active instance, based on its plan and configuration.
• Usage rates are displayed clearly before deployment.
• Charges begin immediately after an instance is deployed, regardless of whether you actively use it.

Daily Deduction Cycle

• Total consumption across all active instances is calculated and deducted once daily at 00:00 UTC.

Note: This cycle ensures consistent billing. Users should maintain sufficient balance to avoid disruptions.

Credit Usage Conditions

• Stopped Instances: Instances in a “stopped” state still consume credits because resources are reserved. Charges only stop when the instance is terminated.
• Zero Balance: If your balance reaches zero, all active instances will be automatically terminated. Associated data cannot be recovered.
• Non-Transferable Credits: Credits have no cash value, cannot be exchanged for money, and are non-transferable between accounts.

Note: Users are solely responsible for monitoring credit balances and managing instances to avoid unexpected charges or data loss.

Exceptions

Refunds may be issued only at Cuebic AI’s sole discretion in the following situations:

• Duplicate Charges — your card or payment method was charged more than once for the same transaction.
• System Error — credits were not delivered due to a proven technical issue, but your payment succeeded.

Note: Refunds outside these exceptions will not be considered.

Refund Request Procedure

• Requests must be submitted to [email protected] within 7 calendar days of the transaction.
• Proof of payment and a description of the issue are required.
• If approved, refunds are issued only to the original payment method. Processing times depend on your bank or payment provider.
• Refunds cannot be redirected to alternative accounts or payment methods.

Non-Qualifying Scenarios

Refunds will not be provided for:

• Unused or partially used credits.
• Termination of instances due to zero balance.
• Charges from failing to terminate unused instances.
• Change of mind, service dissatisfaction, or misunderstanding of the credit system.
• Requests made after 7 calendar days.

Note: Dissatisfaction with services or misunderstanding of credit rules does not qualify for a refund.

Compliance with Law

This policy does not limit any statutory rights you may have under applicable consumer protection laws.

Note: Where required by law (e.g., EU/India consumer rights), limited refunds may be provided, but only to the extent mandated.

Failed Transactions

If a payment fails, credits will not be added to your account. You must retry with a valid payment method.

Note: Failed payments do not create credit obligations; you will not be charged unless the transaction completes successfully.

Chargebacks & Disputes

• Filing a chargeback for a valid transaction is prohibited.
• Accounts involved in chargebacks will be suspended immediately until resolved.
• Disputed amounts may be deducted from your credit balance, potentially causing a negative balance and instance termination.
• Users must contact [email protected] before raising disputes with banks or payment providers.

Note: Chargebacks damage trust and may result in permanent account termination.